Services
Managed Services
Our Managed Services are available on-site at customer locations or remotely through our NOC based Remote Infrastructure Management (RIM) services and cover-
- Desktop Management
- Network Management
- Server Management
- Mail/Messaging Systems
- Security and Change Management
- Help Desk Services
Desktop management, a service component of systems management, is a comprehensive approach to managing all the computers within an organization. It includes management and maintenance of all computing devices including desktop/laptop computers. Our desktop management services includes administration of all components of an organization's information systems.
Traditional desktop management tasks include installing and maintaining hardware and software, spam filtering, and administering user permissions. In recent years, however, security-related tasks have become an increasingly large part of desktop management. As a result, an increasingly large proportion of systems resources have been devoted to security-related tasks, such as patch management, fighting viruses and spyware, and controlling greynet applications.
Network management is a broad range of functions including activities, methods, procedures and the use of tools to administrate, operate, and reliably maintain computer network systems. Strictly speaking, network management does not include terminal equipments (PCs, workstations, printers, etc.). Rather, it concerns the reliability, efficiency and capacity/capabilities of data transfer channels.
Some of the main areas of network management includes network administration, network operation, network maintenance and network provisioning.
Server management can be defined as the tasks and services that are done on a server in order to manage it. This usually entails monitoring, updating and server setup services.
Server work is best to professionals that do it on a daily basis and have the experience, skills, and know-how of managing servers. Instead of hiring a full-time system administrator (which can be quite costly), you can get our server management services and save money on a monthly basis. No need to stay updated on the latest security patches and releases, your server will be taken care of.
Depending on the provider itself and the experience of the system admin’s involved, the turnaround time for server issues and tasks is fairly quick. So instead of wasting hours on troubleshooting and research, you can have our experts work on your server and fix any issues in a matter of minutes.
Email is the de facto standard for business communication across organizations at this time. Email is pervasive across all aspects of all businesses and has become highly business critical.
The vast quantities of emails held in inboxes, sent folders, and deleted items folders put the organization at risk and adversely impact the performance of email servers in the organization. Without the management of emails, it is difficult for organizations to meet their legal preservation requirements in the event of litigation and government investigations, increasing the effort and cost in responding to eDiscovery and disclosure.
In the wake of the highly connected Internet of Things (IoT) and the rise of the cloud, we are facing increased vulnerabilities to our networks which are less monolithic, legacy architectures and more distributed. With large-scale data breaches, IT security has become a top priority.
IT Security is the process of implementing measures and systems designed to securely protect and safeguard information utilizing various forms of technology against any unauthorized access, misuse, malfunction, modification, destruction, or improper disclosure, thereby preserving the value, confidentiality, integrity, availability, intended use and its ability to perform their permitted critical functions.
The objectives of change management are to prevent unintended consequences and so reduce the risks posed by changes to the information processing environment, and to improve the stability and reliability of the processing environment as changes are made.
The Change Management procedure controls any additions, deletions, or modifications to the department configuration of desktops, servers and network hardware and/or software.
Operational downtimes and frequent IT maintenance issues are common and hence it is imperative for businesses to fall back on a reliable IT helpdesk support which not only has personnel with extensive technical knowledge, but can also provide multi-tiered approach towards frequent troubleshooting.
At Nevaeh Technology, we have over 15 years of experience in providing highly effective IT Support Services for business continuity. Our aim is to simplify the process of reporting IT incidents and ensure prompt action, thereby transforming and enhancing the end user experience. We leverage our IT service desk and high-end integrated infrastructure to guarantee complete client satisfaction. Our services for IT helpdesk support include telecom support, technical support, on-site support and remote IT support services.